1 Oct 26
User Roles
Written By:
Tiller Team
Tiller now offers three distinct user roles with clear permission boundaries designed around privacy and organisational control. The key principle: visibility is earned by role, but privacy is always respected. Super Admins see nearly everything except other Super Admins' private work. Admins see all non-private activity. Members see only what's shared with them or belongs to them.
Role Overview
Super Admin | Admin | Member | |
|---|---|---|---|
See all company activity (non-private) | ✓ | ✓ | Limited |
See all private content (except other Super Admins') | ✓ | ✗ | ✗ |
See own private content | ✓ | ✓ | ✓ |
Manage users and roles | ✓ | ✓ (limited) | ✗ |
Access company Settings | ✓ | ✓ | ✗ |
Privacy & Dispute Resolution
Private recordings exist for a specific purpose: dispute resolution and factual clarity in customer challenges - not for day-to-day team review or performance management. When a customer disputes what was discussed in a conversation, or queries arise about commitments made during a call, Super Admins can access the private recording to establish what actually happened. This protects both the organisation and the customer by providing an objective record when disagreements occur. Private meetings are not intended as a tool for regular coaching, activity monitoring, or managerial oversight.
Super Admin
The organisational owner with near-complete visibility and control.
Access & Visibility
• See all non-private recordings across the company
• See all private recordings except those belonging to other Super Admins
• See own private recordings
• See all non-private deals
• See own private deals
• See all non-private conversations (playbooks)
• See all non-private live prompts
• View all company-wide insights and analytics
• Cannot see other Super Admins' private recordings, deals, or conversations
User Management
• Send, approve, and revoke user invitations
• Promote users to any role, including other Super Admins
• Remove user access entirely
• Toggle sales coaching for users
• Export agent lists with role labels
Settings & Company Management
• Full access to all Settings pages
• Manage SSO, data controls, and privacy policies
• Manage all integrations (HubSpot, Salesforce, Pipedrive)
• Create and manage company context, content templates, call type templates
• Manage teams, departments, products, and signals
AI Features
• Access all MCP and "Ask Anything" endpoints
• Manage Copilot setup and opening questions
Admin
Team and company-level management without Super Admin privileges.
Access & Visibility
• See all non-private recordings in the company
• See own private recordings only
• Cannot see other users' private recordings
• See all non-private deals
• See own private deals only
• See all non-private conversations (playbooks)
• Cannot see other users' private conversations
• See all non-private live prompts
• Cannot see other users' private live prompts
• Can update call names and ratings for any call they can access
• Can delete resources they have permission to access
• Access company-wide insights, pain points, usage stats, and signals dashboards
User Management
• Send user invitations and manage invite requests
• Approve/reject invite requests
• Resend or revoke invitations
• Remove user access
• Change user roles via dropdown (Admin or Member only — Super Admin option is hidden)
• Toggle sales coaching for users
• Export agents CSV with correct role labels
Settings & Company Management
• Access all Settings pages
• Manage company settings (privacy, SSO, data controls)
• Manage company-wide integrations and CRM connections
• Manage company context centre, content templates, and call type templates
• Manage company info, teams, departments, products, and signals
AI Features
• Access MCP and "Ask Anything" endpoints
• Access Ask Ari buttons management
• Access Copilot setup and opening questions
Member
Standard user with access to own and team-shared activity only.
Access & Visibility
• See own recordings (private and shared)
• See team-shared recordings (depending on team configuration)
• Cannot see other Members' private recordings
• See own deals and team-shared deals
• See own conversations and team-shared conversations
• Limited visibility to company-wide analytics
User Management
• No user management capabilities
Settings & Company Management
• No access to company Settings or management features
• Personal profile access only
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User Roles
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